Navigation überspringen




 
Wird gerade moderiert

vgn-fz38m nvidia graphics chip issue

Thema gestartet am: Apr 26, 2012 7:02 PM , Letzte Antwort am: Apr 27, 2012 1:49 PM

in VAIO and Computing > Notebooks
davricha10
5 Beiträge seit
Apr 24, 2012

Can anyone give me some info about the issue with this chip as i have tried to look at the sony support page for help and it seems they have put something about it under hot news but when i click on it all i get is "sorry but you do not have sufficent access privileges to reach this site". Am i doing something wrong? Or is it so important you need access privileges.... Hopefully it means sony will fix it for free


Tags: nvidia_defect
  • rich912
    rich912
    9,306 Beiträge seit
    Aug 28, 2004
    Geschrieben am Apr 26, 2012 7:18 PM

    Hi davricha10,

     

    Try the following link.

     

    http://genesis.sony-europe.com/instranet/ccil_sony/selfservice/searcher.jsp?DocId=53420&l=en_GB&m=VGN-FZ38M

     

    Rich


    Go n-éirí an bóthar leat
    • Antworten
  • davricha10
    5 Beiträge seit
    Apr 24, 2012
    Geschrieben am Apr 26, 2012 7:39 PM

    Thanks Rich was just the bit of info i was looking for Any idea how i go about getting this repair from sony as i've found it to be very difficult getting anything from them....


    • Antworten
  • rich912
    rich912
    9,306 Beiträge seit
    Aug 28, 2004
    Geschrieben am Apr 26, 2012 7:48 PM

    Hi davricha10,

     

    You will need to telephone Vaio Support on the Out-of-Warranty premium telephone line. You will be asked for your serial number and possibly proof of purchase.

     

    From the UK the number is 0905 0310006 (£0.35/min).

     

    Rich


    Go n-éirí an bóthar leat
    • Antworten
  • davricha10
    5 Beiträge seit
    Apr 24, 2012
    Geschrieben am Apr 26, 2012 8:20 PM

    Thanks again Rich... but i bet by the time i've done with that call i could have bought a new one...


    • Antworten
  • rich912
    rich912
    9,306 Beiträge seit
    Aug 28, 2004
    Geschrieben am Apr 26, 2012 8:27 PM

    Someone reported that it was done and dusted in under 10 minutes. You could always request a call back...

     

    Rich


    Go n-éirí an bóthar leat
    • Antworten
  • peshyxp
    peshyxp
    92 Beiträge seit
    Oct 2, 2010
    Geschrieben am Apr 27, 2012 1:49 PM

    If you are a masochist and enjoy pain, then go ahead with trying to get in touch with Sony Support to assist with your issue, it will probably drive you insane, cost you alot of time and may be money if you call their PREMIUM RATE SUPPORT NUMBER

     

    Id suggest an intial email to Sony Support and make clear you would like them TO CALL YOU on your mobile and not have to pay £££s to their coffers for the premium rate number

     

    You will then get someone from Holland or SA call you back within a week and you can explain your situation and they will confirm whether your model is covered for a free repair

     

    Personally id bite the bullet and either buy another new laptop - plent good deals on at momment for decent spec Sonys under £500 or go to a recommended repairer who will be able to reball the chip

     

    If you live in Central London try the many repairers located at Queensway Computer Market next to the tube station on Central Line

     

    Otherwise there are many repairers on eBay charging around £70-£100 to get this  repair done, but check their feedback carefully to ensure they are able to deliver

     

    Good luck and keep us posted how you get on


    • Antworten

Weitergeben

Top-Teilnehmer

Alle anzeigen
 

Beliebte Tags

Alle anzeigen