Please treat me as a complete Tablet Novice - I'm computer/laptop capable but touch screens are new too me. I brought my Tablet S on 29 December from John Lewis.com. I set my WiFi up and am getting 'excellent' connection. (Full green bars with flashing triangles) However, when I try the internet it takes at least two attempts to connect to a website - sometimes eight or ten attempts. The screen keeps going to 'webpage not available' or 'data connectivity problem' time out try again, then go back and try again and eventually it comes up with the webpage. So I do have WiFi connection. Then sometimes when I click a link on a page, it does the same and I have to go back and start again. This is happening with most of the websites I use which are various. Video unlimited has been a none starter, when I do manage to connect, I have been unable to download any of my Xmas offer of free films. My question is: Is this how Tablets operate, or am I doing something wrong, or is there something wrong with my device? I have downloaded the 3.2 update. I have tried all the suggestions from users in the forums including “reset and factory reset. The reason I bought the S Tablet is primarily for Internet access. All my other devices, desk top, laptops including a Vaio, sony ericsson phone and printer all connect and I have no problem with access. My friends and family have not had any problem when connecting their IPads to my wireless connection so why am I having a problem with my Sony Tablet S. Any help and suggestions would be appreciated.