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NVIDIA Guard Service - 1.3.0.0 no instal in W8 - Z31XN

noreplyforum@eu.sony.com — Sun, 19 May 2013 18:56:34 GMT

Hi joem99 and welcome.

Do you mean VGN-Z31XN?

Sony do not support Windows 8 on this model. nVidia Guard Service is not a graphics driver. - it plugs a few security issues with the nVidia Windows 8 Drivers. You need a nVidia Graphics Driver first. Where did you get the graphics driver you installed with Windows 8 for the NVIDIA GeForce 9300M GS GPU?

You may need to get a driver and modify the installer .INF file to allow it to install. Have a look at this website and read the 'Getting Started' section at the bottom of the right-hand column: -

http://www.laptopvideo2go.com/drivers

Re: Vaio VPCJ11M/B display drivers update

noreplyforum@eu.sony.com — Sun, 19 May 2013 20:37:55 GMT

Hi dave0007.

There are no updates from Sony on the support website for your model here: -

http://www.sony.co.uk/support/en/product/VPCJ11M1E_B/updates

Sony only update graphics driver if there is a problem with the existing version - unless you have a problem, I would stick to the Sony supplied driver.

If you particularly need an updated driver for a specific purpose, you will need to modify the installer .INF file as you can only install Sony drivers on your Vaio.

At your own risk, have a look at this website. Be sure to read the 'Quickstart Guide' at the bottom of the right-hand column.

http://www.laptopvideo2go.com/drivers

Re: I have a VPCZ13C5E laptop and cannot play some DVD's ?

noreplyforum@eu.sony.com — Sun, 19 May 2013 18:39:56 GMT

Hi sihussa and welcome.

Can you give us some idea of the DVDs that will not play? Any error code?

I presume all the DVDs are Region Code 2 (Europe) type?

More information please.

Re: New Sony Vaio vgp-bps22 battery not working

noreplyforum@eu.sony.com — Sat, 18 May 2013 18:28:04 GMT

Hi ASHUBHATT and welcome.

Where did you get the battery from? Are you sure it is a genuine Sony product?

Many of the non-genuine batteries available online simply don't work.

If it is a Sony battery, check the contacts and come back with details of your Vaio model and operating system.

Re: Where is the hard drive kept on a VGN-A317M Laptop

noreplyforum@eu.sony.com — Sat, 18 May 2013 13:03:26 GMT

Hi wizardtee and welcome.

The HDD on the A-Series Vaios is under the Palmrest - at the front-left when using the Vaio.

Unfortunately, it requires some disassembly to get at it. The keyboard and then the palmrest need to be removed.

Google for vgnA.pdf for disassembly instructions and which screws to remove.

You don't say if you are going to reinstall the original operating system (XP) from Recovery Discs, but if you are make absolutely sure your new hard drive is NOT of the new Advanced Format type. Check the specifications of the new drive to make sure it is formatted with 512 bytes per sector. Most newer large hard drives are formatted with 4K bytes per sector - these drives will not be recognised by the Recovery Media.

Re: vaio is not turning on

noreplyforum@eu.sony.com — Sat, 18 May 2013 11:29:06 GMT

Hi awais136 and welcome.

Does anything happen when you turn the Vaio on?

Any lights coming on?

Any sounds of HDD activity?

Does the fan turn on?

This looks like a Sony USA Model, was it a CTO model (Customised to Order)? If so, have you checked the warranty with Sony USA as in EU the warranty is 2 years for CTO models?

Re: upgrade

noreplyforum@eu.sony.com — Sat, 18 May 2013 11:20:11 GMT

Hi sorebone and welcome.

Can you please let us know which discs you used to upgrade and to return to Windows 7.

Can you install Windows 8 but not activate? What error message do you get?

Ultimately, you may need to contact Microsoft's Windows 8 Activation Centre and explain the problem to them. You can do this via the Charms -> Settings -> Change PC Settings -> Activate by Phone.

Re: Sony Vaio PCG-71911M VPCEH2L9E Graphics Card Please

noreplyforum@eu.sony.com — Fri, 17 May 2013 18:47:40 GMT

Hi Frat21 and welcome.

The Intel HD 3000 graphics on your Vaio is a part of the Intel® Core™ i3-2330M processor. To replace the graphics you would need to replace the processor.

Re: VAIO SVE1513M1EW will not accept the password

noreplyforum@eu.sony.com — Fri, 17 May 2013 18:19:19 GMT

Hi gemcdow78 and welcome.

I presume this is the Windows Password? What error message do you get?

Re: WORST CUSTOMER SERVICE!! vaio SVE1712c5e

noreplyforum@eu.sony.com — Thu, 16 May 2013 08:43:17 GMT

Or you can write to Sony in the UK: -

Sony Europe Limited

The Heights,

Brooklands,

Weybridge,

Surrey

KT13 0XW

New Cybershot

noreplyforum@eu.sony.com — Wed, 15 May 2013 22:50:56 GMT

Hi RedRose and welcome.

I can't see a macro function in the specifications.

However, like all compact cameras, you can't change the close focus distance as this is a physical function of the lens itself. Some compact cameras did have the macro mode (symbol was a flower) but this typically only adjusted the camera's speed and aperture settings to give the maximum depth of field. In olden days, this setting may have reconfigured some lens elements to allow slightly closer focusing at the expense of not being able to focus to infinity but in recent times this no longer allows closer focusing and in my experience it did not seem to do anything at all. It looks like it may have been discarded.

Your WX80 should give the full focusing range automatically in all modes and focus down to 5cm at wide angle zoom or down to 150cm at full telephoto zoom.

Re: WORST CUSTOMER SERVICE!! vaio SVE1712c5e

noreplyforum@eu.sony.com — Wed, 15 May 2013 22:08:56 GMT

Hi invernesspl and welcome.

Sorry to hear your problems.

The 'In Warranty' telephone support phoneline is charged at local rates - I think the number from the UK is 0870 2402408. You will need to have your Vaio's Serial Number to hand.

SVE14A1C5E bios corrupted

noreplyforum@eu.sony.com — Tue, 14 May 2013 18:53:20 GMT

Hi chspiro and welcome.

If you do not see the Vaio Logo when you turn on, you will need to contact Vaio Support as only they will be able to re-flash the original BIOS.

Is your Vaio still within warranty?

Do you still have the original box to get the Serial Number?

Problemas com webcam de Vaio VGN-CR21S_P

noreplyforum@eu.sony.com — Mon, 13 May 2013 18:29:51 GMT

Hi coold10 and welcome.

Have you reinstalled the Camera Driver? The Camera Driver works for all operating systems (XP, Vista, Windows 7 etc).

Download the 'Original Drivers Package' from here: -

http://www.sony.co.uk/support/en/product/VGN-CR21S_P/updates

You will find it under the 'Preinstalled Drivers and Utilities - Windows Vista' section.

1. Right-click on the downloaded CR2_Drivers.ZIP file and choose 'Extract All'

2. Extract the Drivers to a folder you can find easily.

3. Open the 'Camera' folder from the extracted drivers and double-click on the Setup File depending on which type of Windows you have installed: -

For 32-bit Windows, run DPInst32.EXE

For 64-bit Windows, run DPInst64.EXE

Re: VPCF11M1E screws

noreplyforum@eu.sony.com — Mon, 13 May 2013 18:46:55 GMT

Hi moustakalis and welcome.

Does this Tutorial help at all?

http://www.monteverde.org/images/Sony_Vaio_F11/Vaio_F_Series_Keyboard_Replacement_Guide.htm

Re: Replacing a hard drive

noreplyforum@eu.sony.com — Sun, 12 May 2013 21:47:26 GMT

It will return your Vaio back to factory condition as it was when you bought it - including all preinstalled software programs and all drivers.

You will have to run all the Windows Updates and Vaio Updates to update the system since that date.

Re: Replacing a hard drive

noreplyforum@eu.sony.com — Sun, 12 May 2013 21:23:46 GMT

Hi Finkie and welcome.

When you say the Hard Drive is 'stuck', does that mean you cannot boot into Windows?

Unfortunately, unless you made a set of Recovery Discs when you first got your Vaio, you will need to contact Vaio Support and buy a replacement set of discs. I think the cost is around £50.

I guess your Vaio is outside warranty, so you will need to use the premium phoneline tyo contacy Vaio Support. From the UK the number is 0905 0310006 and costs 35p per minute.

Always a good idea to make a set of Recovery Discs as these will be the only way of reinstalling the Operating System in the event of a hard Drive failure.

Re: Installing the complete version of the manual

noreplyforum@eu.sony.com — Sat, 11 May 2013 22:36:02 GMT

It is a SVE1511F1EW and you can find the Sony Support area for this model here: -

http://www.sony.co.uk/support/en/product/SVE1511F1EW/manuals

It looks like the manual is web based - so it probably should open in IE.

The US Manuals are available here as a stop-gap: -

http://esupport.sony.com/US/p/model-find.pl?mdl=SVE1511EFXW

Re: Installing the complete version of the manual

noreplyforum@eu.sony.com — Sat, 11 May 2013 21:08:41 GMT

Hi swiftie.

Can you tell us the Vaio Product Model and perhaps we can find an alternative download.

By the way, what internet anti-virus do you have installed? If you have added your own product to the preinstalled McAfee then there have been lots of instances of a conflict preventing downloads.

Re: svs15112c5e windows 7 drivers exist?

noreplyforum@eu.sony.com — Sat, 11 May 2013 21:02:50 GMT

Sorry, I can't think of anything else. Changing the OS often has unwanted consequences.

Let's hope someone else has some ideas.

svs15112c5e windows 7 drivers exist?

noreplyforum@eu.sony.com — Sat, 11 May 2013 12:11:00 GMT

Hi kevinhelp.

The Graphics hardware looks the same as the SVS1511C5E which was released with Windows 7.

I would try installing the Preinstalled Drivers and Utilities for Windows 7 from here: -

http://www.sony.co.uk/support/en/product/SVS1511C5E/updates

Make sure Sony Firmware Extension Parser Device driver is installed and then install the graphics drivers. With the Speed/Stamina Switch set to 'SPEED', first install the Intel(R) HD Graphics 3000 / 4000 driver version 8.15.10.2712 and then install the NVIDIA GeForce GT 640M LE, Version 8.17.12.9618 Driver for Microsoft® Windows® 7.

Re: SATA III support on SVS1511V9ES

noreplyforum@eu.sony.com — Sat, 11 May 2013 11:39:11 GMT

Hi Kardasaki and welcome.

We have had this question a few times in the past - have a look at this question from August 2012: -

https://www.sony.co.uk/discussions/message/806249#806249

My VPCSB1A9E/B which was sold with SSD installed originally had a SATA 3 controller but a Sony released BIOS update has removed this feature and it now only has a SATA 2 controller and only supports SATA 2 speeds. As far as I know, ALL S-Series Vaios after this date have been sold with only a SATA 2 controller.

Where have you seen that SATA 3 is supported by the S-Series?

Is this RAM comptable with my Sony Vaio?

noreplyforum@eu.sony.com — Sat, 11 May 2013 09:17:02 GMT

As far as I know (I don't have the Ultrabook Vaio) the first 4GB of RAM is fixed and cannot be replaced. All you can do is add one single module of up to 4GB.

Anyone here with a SVT-Series Vaio who can confirm?

Is this RAM comptable with my Sony Vaio?

noreplyforum@eu.sony.com — Fri, 10 May 2013 22:56:08 GMT

Hi VanessaUK and welcome.

The Vaio SVT-Series use a low voltage memory module 1.35 volts. You need DDR3 PC3-12800 DDR3-1600 1.35v SDRAM. Presumably you will already have 4GB preinstalled and you can add one 4GB module.

Most of us here buy from Crucial as they offer a compatibility guarantee.

http://www.crucial.com/uk/store/mpartspecs.aspx?mtbpoid=84EF6C65A5CA7304

This page is for the SVT1312C5E which uses the same memory as your SVT1313C5E but as your model is so new, the 2013 model has not yet been added. The memory module is the same but you may want to check with Crucial to be absolutely sure.

I would avoid Corsair modules as we have seen several instances of incompatibility with Vaios in the past. The Kingston memory is the wrong voltage - and you only need one module.

Re: Downgrade to Windows 7

noreplyforum@eu.sony.com — Fri, 10 May 2013 18:01:44 GMT

Hi adam163 and welcome.

Which Vaio product model have you bought?

Sony do provide Windows 7 drivers for models that do not have a touchscreen but you will need to buy a retail copy of Windows 7 to install.

Think carefully though as not everything may work as expected - it may be worth giving Windows 8 a reasonable chance. After all, if you by-pass the new Metro interface screen, it is very similar underneath.

Re: import from DCR-TRV12E to mac

noreplyforum@eu.sony.com — Thu, 09 May 2013 21:47:35 GMT

Hi Peter and welcome.

If you are using the Apple Firewire adapter cable, it should be exactly the same as using the firewire socket on older models.

Are you following the tutorial for transferring to iMovie here: -

http://www.sony.co.uk/support/en/topics/videotransfer

Re: Vaio VPCF13Z1E/B burnt graphics card

noreplyforum@eu.sony.com — Thu, 09 May 2013 21:29:21 GMT

Hi AntigoniB and welcome.

The motherboard can be replaced but it is fairly expensive.

If you Google for "VPCF13Z1E Motherboard" you should get several hits - at least you do in the UK.

I can find the motherboard for sale in the UK and in stock costing about 287€ plus fitting. Other companies will also fit.

See what is available in Greece.

New battery needed PCG-71311M

noreplyforum@eu.sony.com — Wed, 08 May 2013 20:12:02 GMT

Hi Johnny85uk and welcome.

You are quoting the Chassis Model from the bottom of the Vaio - this Chassis model can be shared by a whole range of Vaios (often over 40 models) , so can you try to find the actual Vaio Product Model.

It will usually be found on the bottom-right of the screen surround and will probably start VPCEB2***.

If it is a VPCEB2*** then you will need a standard E-Series VGP-BPS22 battery but make sure you buy a genuine Sony battery as some of the cheaper replacement batteries offered on-line usually dont work or in the worst case cause permanent damage.

I see there is a genuine new VGP-BPS22 advertised on Amazon for £41 but others are also available: -

http://www.amazon.co.uk/Genuine-Sony-VGP-BPS22-Battery-Laptop/dp/B004K93TA0

http://www.amazon.co.uk/Sony-VGP-BPS22-VGP-BPL22-Battery-Genuine/dp/B004K905HK/ref=pd_cp_computers_0#productDetails

It is also available from Sony .... at a price, but it is showing as 'out-of-stock'

http://www.sony.co.uk/product/vaio-batteries/vgp-bps22a

Windows could not connect to the group policy client service.

noreplyforum@eu.sony.com — Mon, 06 May 2013 09:59:56 GMT

Hi NewVaioUser and welcome.

Please let us know your Vaio Model and the version of Windows running on it. This may assist someone trying to help.

Thanks

You may find this link worth reading: -

http://triplescomputers.com/blog/casestudies/solution-windows-could-not-connect-to-the-group-policy-client-service/

Re: VGC-LT2S NO HARD DISK FOUND DURING SETUP?

noreplyforum@eu.sony.com — Sun, 05 May 2013 14:20:18 GMT

Hi skazmee and welcome.

The problem is that XP does not support SATA hard drives natively. You will need to provide the installer with the SATA drivers during installation of XP by pressing F6 at the start of Setup.

There are several ways of doing this. The usual way is to load the drivers from a floppy disc drive but you can also make a slipstreamed installation disc with the drivers included using something like nLite.

Google for 'Installing XP on a SATA Hard Drive' and you will find details of all these options.